Agency Name: Louisville MetroSafe
Agency Point of Contact (POC): Denise Wood
Agency POC Email: denise.wood@louisvilleky.gov
Agency POC Phone: (502) 572-3524
Job Title: 9-1-1 Telecommunications Trainee
Is the vacancy posted on your agency's website?: Yes
If yes, where could an applicant find it?: https://www.governmentjobs.com/careers/louisvilleky/jobs/2991690/911-telecommunicator-trainee
Posting Start Date: 3/24/2021
Posting End Date: 12/31/2099
Position Type: Telecommunicator
If Other, please describe::
Applicant Type: Open to all non-certified applicants, Open to lateral transfers and eligible Kentucky retirees
Job Description: This position is a public safety position and involves taking critical 911 calls from the public which includes calls such as cardiac arrests of persons including children and infants, working fires with victims trapped inside, shootings and auto accidents. Non-emergent calls are also received such as persons wanting to know the correct time or asking what day their trash is picked up.
If selected, the training academy is in Louisville and is not a live-in academy. The academy lasts approximately 5 weeks and is held primarily during daytime hours (i.e., 8am-4pm). The academy requires a minimum passing score of 70% from multiple tests, practical exams and quizzes. Following successful completion of the academy, trainees must submit an application for Communications Specialist I, Communications Specialist II, or both. Trainees will then be paired with a trainer who will instruct and monitor the trainee's progress; this step takes an average of 8-10 months.
Shift Information: Following successful completion of this section, trainees will be rotated through all shifts and disciplines to complete the probationary period of one year. This is a non-union position that will promote into a union position, and all union employees pay fair share to the union whether or not they elect to be a member. Shift selection, vacation bidding and overtime are all covered under the union contract. As shift selection is based on seniority, new hires typically start on evening or overnight shifts. It can take several years before a daytime shift becomes available. The Communications Center is a 24/7 operation which mandates employees work on holidays if it should fall on their rotation. Overtime is mandatory and can extend shifts up to a total of 16 hours with little or no notice.
Starting Salary: $20.00
Accepting Virtual Interviews: Yes
Application Point of Contact (POC): Michael Bennett
Application POC Phone: (502) 572-3465
Application POC Email: Michael.Bennett@louisvilleky.gov