MetroSafe Telecommunications Academy recognizes the standard requirements of a Public Safety Telecommunicator and are committed to exceed those standards by performing within established policy guidelines, which ensures the safety of all responders and the citizens of Louisville/Jefferson County.

While the telecommunicator’s role to meet required certification is well defined by the Kentucky Revised Statutes, the minimal training conducted at MetroSafe to meet these guidelines are no substitute for agency specific on-the-job training. The training is defined, demonstrated, monitored and evaluated daily by experienced personnel. We are committed to providing thorough, proactive, on-going training to keep well-informed of the changing demands of each agency and the community we serve. It is for this reason as well as our own personal sense of accomplishment and fulfillment that we strive to work as an informative, decisive, empathizing and successful team to ensure that the best possible service is available and utilized for those whom relay on use as their lifelines.

MetroSafe became an KLEC approved Telecommunications Academy under the Jefferson County Police Department in 2002. Once the merger occurred our Academy became the MetroSafe Telecommunications Academy. Our current Academy is approved by KLEC for 180 classroom hours.